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First Call Resolution: Call Center and Business Process Outsourcing

Realizing strategic customer service and support goals takes a successful partnership with the right outsourcing provider. With its innovative, client-focused approach, First Call Resolution's call center services and business process outsourcing solutions are among the most respected in the industry.

To cater to the needs of businesses from different industries, our contact center outsourcing services provide a wide range of capabilities. Together with the latest technologies, our agents can help with technical support, sales, product registration, and claims handling, among others.

By being able to provide targeted and unique programs to customers across all industries, we are able to support Fortune 500 companies as well as small to mid-size clients. Quality and flexibility are our focus. Our 1,000 workstations across 5 sites and 24 x 7 x 365 coverage assure we can handle your end users' customer support inquiries around the clock.

Our company is headquartered in southern Oregon, with contact centers in Roseburg, Coos Bay, Veneta and Grants Pass. Thanks to our strategic positioning, your business can enjoy the flexibility, scalability and responsiveness of FCR's domestic-based contact center outsourcing solutions while taking advantage of our low agent attrition, highly motivated workforce and reduced cost of operations at all 5 of our rural centers.

We look forward to working with you to help you realize your business goals. To learn more about our services, contact us here or call 541-957-8654.

Mission and Values

For our Customers

Deliver what is promised and always be Client focused

For our Employees

Earn respect by treating each and every employee fairly

For our Vendors

Always be fair and honest in our dealings


Why First Call?
FCR Core Values
Company News

We strive to be the most respected outsourcing provider in the industry. Our corporate mission is to provide the highest possible quality at the lowest cost domestic based call center solutions for our clients.

We believe in putting our clients first. Flexibility, creativity, customization, on-the-fly thinking, executive level commitment and low cost, high quality Oregon-based delivery centers that can be ...

These are exciting times at FCR. We are continually growing as a company and adding new solutions and capabilities. In this section, you can learn more about recent company news releases.